FAQs

Browse the Twin Quays Noosa frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Checkin 2pm; Checkout 10am

Q: Do you require a security bond upon check-in?

No bondis required when credit card details are supplied. If you have no credit card, a deposit of $100.00 cash is required for security purposes.

Q: Is after hours check-in available?

Yes after hours checkin is available. Guest should contact reception to advise time of arrival so arrangements can be made for you to access your key.

Q: Can I have a late check-out?

Late checkout is an option subject to availabilty. Extra charges may apply.

Q: When do I have to pay a deposit?

Deposit of at least $150.00 is required 1 week prior to arrival date of booking.

Q: What are the reception hours?

Reception hours are:

Monday - Friday 8:30am – 5:00pm

Saturday 8:30am – 3.00pm

Sundays & Public Holidays 9:00am – 11.00am

Q: Can I book tours at reception?

Yes you can book all tours from reception at no extra charge to you.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: What facilities do you have?

  • BBQ area
  • Heated pool and spa
  • Onsite laundry for guests who use studios for a small charge.

Q: Is there car parking available?

Yes undercover parking is available free of charge

Q: Is all linen provided?

Yes all linen is provided.

Q: How often are the rooms serviced?

Apartments are self catering with washing machine and clothes dryer, however if guest stays 8 days then you are eligible for a service.

For studio guests you are entitled to fresh towels every 2nd day due to no  laundry facilities in the studio.

Q: Is the pool heated?

Yes the swimming pool and spa are both heated.

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Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

Yes there are shops and restaurants all within walking distance of Twin Quays.

Q: Is there public transport nearby?

Yes there is a bus stop just around the corner and there are ferry stops all along the river including the Boathouse where you can catch the ferry which travels from the Noosa Marina to The Sheraton at Noosa Heads.

Q: What local attractions are in the area?

River and sunset cruises, cruising restaurant, stand up paddle boarding, surfing, fishing, swimming, boating, Australia Zoo, Fraser Island, Everglades tours, Ginger Factory, Eumundi Markets, Farmers Markets just to mention a few.

Q: How far away is the beach?

Noosa Main beach is 3.5kms away, public transport such as bus and ferry are available within close proximity otherwise it is approx 40 min walk.

Noosa river which is only 50m away has small swimming beaches also.

Q: Where can I buy groceries locally?

Woolworths shopping centre is only a short stroll away.

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